Return & Refund Policy
Hassle-free returns within 7 days
7 Days Return
Easy returns within 7 days of delivery
Free Pickup
Free return pickup for eligible items
Full Refund
Full refund to original payment method
How to Return a Product
Initiate Return Request
Log into your account → My Orders → Select Order → Click "Return Item". Choose the reason for return and upload photos if required.
Receive Approval
Our team will review your request within 24-48 hours. You'll receive an email with return approval and pickup instructions.
Pack the Item
Pack the item securely in its original packaging with all tags, accessories, and invoice. Do not damage the product further.
Schedule Pickup
Our courier partner will pick up the product from your address within 2-3 business days. Keep the package ready.
Quality Check & Refund
After pickup, our team will inspect the product. Once approved, refund will be processed within 5-7 business days.
Return Conditions
✓ Eligible for Return
- Items returned within 7 days of delivery
- Product is unused, unwashed, and in original condition
- All original tags, labels, and packaging are intact
- Accessories, manuals, and freebies included
- Product has manufacturing defect or damage during transit
- Wrong product delivered
✗ Not Eligible for Return
- Products returned after 7 days
- Items that have been used, washed, or damaged by customer
- Missing tags, labels, or original packaging
- Perishable goods (food, flowers, etc.)
- Personal care items (cosmetics, innerwear, lingerie)
- Digital products (ebooks, software, license keys)
- Customized or personalized products
- Clearance or sale items (marked as "Final Sale")
Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit Card / Debit Card | 5-7 business days |
| UPI (Google Pay, PhonePe, Paytm) | 1-3 business days |
| Net Banking | 3-5 business days |
| Wallets (Paytm, Amazon Pay) | 1-2 business days |
| Cash on Delivery (COD) | Bank transfer within 7-10 business days |
Exchange Policy
We offer free exchanges for size or color issues on select products (fashion, footwear, electronics).
Exchange Process
- Request an exchange instead of refund during return initiation
- Original product will be picked up from your address
- After quality check, new product will be shipped
- Exchange delivery typically takes 5-7 business days
- No additional shipping charges for exchange
Digital Products Policy
Due to the nature of digital products (ebooks, software, license keys, templates, audio/video files), we generally do not offer returns or refunds on digital products.
However, we will issue a refund if:
- The product is corrupted or cannot be downloaded
- The product is significantly different from description
- License key does not work (for software)
- Duplicate purchase happened accidentally
Refunds are NOT provided for:
- Change of mind after download
- Incompatibility with your device (check requirements before purchase)
- Lost files (please backup your downloads)
Need help with a return?
Our support team is available 24/7 to assist you